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Industry · 01

Automotive OEMs &
Suppliers

Agents for OEMs, suppliers, plants, supply chains, quality and aftersales.

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Industry & challenges

Automotive OEMs and suppliers operate under intense production pressure: global plants, variant complexity, supplier networks, quality requirements and rising service expectations meet grown IT and OT landscapes.

RHEOSOPH® connects production-adjacent data, operational communication and enterprise systems into controlled agent workflows — so teams decide faster, escalate cleaner and reuse knowledge across sites.

Operational challenges

  • Shift, plant and supplier information lives across different systems and formats.
  • Quality deviations need fast classification, documented action and traceable handovers.
  • Aftersales and technical diagnosis must combine product knowledge, warranty logic and service history.
  • AI must not bypass IT/OT security, compliance and approval logic.

Why RHEOSOPH®

  • Local or controlled operations for sensitive production and vehicle data.
  • Agents with tool access to ERP, MES, QMS, PLM, CRM and ticketing.
  • Auditable decisions, escalations and handovers instead of black-box automation.
  • Pilotable in one plant, one line or one aftersales workflow.
02 /Use cases by function
Production

Shopfloor Assistance

Shift reports, asset status, work instructions and escalations in one conversational workflow.

Quality

Deviation Triage

Classify deviations, collect root-cause hints, trigger actions and prepare QMS documentation.

Supply Chain

Supplier Escalation

Bundle delivery status, shortages, alternatives and escalation paths across ERP, EDI and communication.

Aftersales

Technical Service Agent

Technical diagnosis, warranty logic, repair guidance and CRM service history for dealers and service centers.

IT/OT

Incident Coordination

Coordinate incidents between production, maintenance, IT and external partners.

Typical integrations

ERPMESQMSPLMCRMITSM / ticketingDMSTelephony / contact center

Pilot workflow

  1. One plant, one line or one aftersales process as the starting point.
  2. Clear KPI: handling time, escalation quality, resolution rate or documentation effort.
  3. Defined tool access and approvals before production operation.
  4. Rollout to additional plants, brands or markets after proof.