Not every process should run fully autonomously. Many valuable automations happen where an agent prepares, structures or prioritizes work and a person makes the final decision.
The quality of that model depends on the handover. A team needs more than an output; it needs context, sources, open assumptions and the reason for escalation.
Handovers are part of the design
A good handover is not a chat transcript. It is a compressed working basis: What happened? Which data was checked? Which decision is pending? Which risks are visible?
If this information is missing, the human reviewer becomes a detective again.
Typical handover points
- approvals for sensitive actions
- exceptions outside clear rules
- conflicting data sources
- customer or production cases with high risk
- cases with missing context
Human and agent as one process
Human review works best when it is not planned as an emergency brake. It should be a normal workflow state: measurable, visible and connected to clear responsibilities.
Then automation becomes not less controlled, but more resilient.